**Mountlake Terrace's newest recreational pot store with over 150 strains. Serving the best product at prices that can't be beat. From I-5 220th exit Left on 64th ave W. From HWY 99 turn on 220th and Right on 64th ave w. Located behind Port of Subs in the same complex as Azteca and Crazy Moose.
“I ordered online and was expecting a 10% discount but when I went in they said my order doesn't count be it was a green tag item. on the website there is no metion of that as well as no way to tell what items are green tag. I feel the 10% is a scam ”
I looked and you are absolutely correct. We do not have the green tag mentioned where it is visible when placing an online order. It was there at one point and it's definitely going back. The reason we can't give discounts on green tag items is they have already been reduced as low as they can go. Unlike other businesses we cannot sell items for less than cost or we would be in violation of LCB rules and regs. We want to like to make this right with you. Please stop in and ask for Ben. Thank you and our apologies for the inconvenience.
“First time I visited this store I received 10% off for online ordering and 10% off for happy hour. The discount was great and planned on returning with more money the next day. The next day after placing a full order online I went in at happy hour. I talked to the same tender and was told this time they don't stack discounts (which was expected). I asked about the discount and the tender said she had to pay for the mistake. Another tender chimed in and said to me "so if you want to pay for that..." In a snarky tone. During this my tender is giving me a vibe also. I came into this store twice because I was getting a deal. I won't be going back because of the guilt trip they added. In other stores when a mistake has been made the tenders don't try and guilt trip the customer because they know it will drive them away. It was a very uncomfortable place to be.”
Thank you for your feedback. As shown by our reviews we take our customer service very seriously and pride ourselves on our track record. There are multiple sides to every story and we reviewed the video and spoke with all employees who were involved. Without getting into a pissing contest here the bottom line is you left without the gram being paid for, knowingly or not. It was nothing to do with discounts. You were due a 10% for the online order only. That was explained to you on your next visit and instead of being stand-up about it you gave attitude and chose to leave and write this inaccurate review. However, when you returned and made more purchases after posting this review you were still treated with respect and courtesy and nothing was mentioned to you. If we deserve a bad review we will take our lumps and learn from it. Have a good day and thank you for your continued patronage.